This is an incredibly thoughtful response to a very delicate issue.

I am not, nor have I ever been, a Cloudflare customer, but this post makes me confident they take their responsibility seriously.

I have exactly zero sympathy for The Daily Stormer and their ilk, but I think it is very positive that Cloudflare see the gravity of their decisions. Kicking Neo Nazis off is relatively uncontroversial, but it might not be as clear cut in the future, and it is not a decision that should be taken lightly.